Shipping policy
General Information
We ship products in two different ways depending on the product type and weight. We ship tiles on pallets and if your order contains tiles it will go on a pallet. If your order contains only adhesives, grouts, tools and accessories, it will be shipped as a parcel.
All Stock items will be dispatched within 1 working day or same working day if orders are placed before 12pm.
Dispatch times for non-stock items can vary tremendously depending on the suppliers' location.If you have placed an order for non-stock items we will contact you with more information to ensure the estimated time frame is acceptable.
Deliveries are generally made between the hours of 9:00am to 5:00pm. We advise the delivery driver to contact 1 hour prior to delivery. Orders that are delivered on a pallet will not be broken down or discharged by the delivering driver. Goods will be delivered as close as possible to your front door or any other specified location. If this location is unreachable for any reason, such as a narrow street or a flight of stairs (such as flats), or any other obstruction- we will deliver to your property as close as possible. For pallet deliveries, the driver is NOT insured to take goods into the property. We advise at least 2 able-bodied persons are available to take the items inside. Please visit our terms and conditions page for more information.
Sample Delivery
We can send up to 10 £2 Cut Samples 10x10cm. All stock samples will be posted within 1 working day via Royal Mail 1st Class and should arrive within 2 days. Dispatch times for non-stock samples can vary tremendously depending on the suppliers' location. If you have placed an order for non-stock items we will contact you with more information to ensure the estimated time frame is acceptable. Sample shipping may take up to 7 working days.
Pallet Delivery Information
| Delivery Service | Timeframe | Price inc. VAT |
|---|---|---|
| UK Standard Pallet Delivery for Orders Over £499* | 3-10 Working days | FREE |
| UK Standard Pallet Delivery for Orders Under £499* | 3-10 Working days | £39.95 |
| UK Express Pallet Delivery for all Orders Value* | 3-4 Working Days (Orders placed before 12pm) | £89.95 |
| Northern Ireland & Other Locations Pallet Delivery** | 3-10 Working Days | £90 |
*Excludes Northern Ireland and Other Locations
**Other Locations include AB | BT | DG | EH15-26 | EH31-46 | FK8-21 | GY | IE | IM | IV40-54 | JE | KA27-28 | KY | PA20 | PA42-78 | PH42-44 | PO30-41 | ZE
Parcel Delivery Information
If you have in your order only adhesives, grouts, tools and accessories, the following shipping rules will apply based on the weights of the order (automatically calculated at checkout).
Standard UK Parcel Delivery takes 3-10 Working Days
| 0-20kg | £9.95 |
| 21-40kg | £19.95 |
| 41-60kg | £28.95 |
| 61-80kg | £39.95 |
| 81kg+ | £49.95 |
It is a parcel delivery for smaller orders and pallet delivery for larger ones.