Shipping policy

General Information

We ship products in two different ways depending on the product type and weight.
Smaller orders including tile accessories such as tools and grout will be sent as a parcel. Larger orders including the majority of tile shipments are sent on a wooden pallet.

We hold huge stocks in our 20,000 sq ft warehouse alongside our delivery partners across the UK and can offer express delivery on most items as quickly as the next day.
Our standard delivery options offer the best value where delivery timescales vary depending on the products selected and where you're located.

For available delivery rates, please simply add the products you're interested in along with your postcode to your cart. Our live system will then calculate all the different shipping options, where you can then select a specific delivery date.  

Deliveries are generally made between the hours of 9:00am to 5:00pm. We advise the delivery driver to contact 1 hour prior to delivery. 
To ensure your tiles reach you in perfect condition, our courier will deliver the secure pallet to a kerbside location. Please keep in mind that the pallet truck isn't able to move the pallet over grass, gravel, or up curbs or steps.

Because tiles are heavy, they are transported on their edges - much like glass - to protect them and prevent any breakages along the way. Since your driver won't be able to unpack the pallet or move items inside, we kindly recommend having two people available on your chosen delivery day to unpack and carry the tiles safely indoors.

For orders delivered on a pallet, large delivery vehicles are often used. If your delivery location has tight access for large lorry's please let us know prior to your chosen delivery day so we can make our delivery partners aware.

Sample Delivery

We always recommend ordering samples to check the colour and style prior to purchase.
Samples vary between 10x10cm cut pieces and full tiles depending on the product and carry a nominal contribution towards P&P of between £1.99 & £4.99. The specific sample size & price is displayed on each product page. 
Sample tiles are normally dispatched within 1 working day on a next day delivery service with DPD. Once your sample tile has been labeled and carefully packaged, we'll send you the tracking details.

Example Delivery Rates

Mainland UK (Excluding Highlands & Islands)

Delivery Service	Timeframe	Price inc. VAT
Standard Pallet Delivery for Orders Over £499	2+ Days	FREE
Express Pallet Delivery for Orders Over £499	Next Day	From £9.95
Standard Pallet Delivery for Orders Under £499	2+ Days	From £39.95
Express Parcel Delivery	Next Day	From £9.95